An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing
Lars Esbjerg; Birger Boutrup Jensen; Tino Bech-Larsen; Marcia Dutra de Barcellos; Yasemin Boztug ...
| Year of publication: |
2012
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|---|---|
| Authors: | Esbjerg, Lars ; Jensen, Birger Boutrup ; Bech-Larsen, Tino ; Barcellos, Marcia Dutra de ; Boztuğ, Yasemin |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 19.2012, 4, p. 445-456
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| Subject: | Lebensmitteleinzelhandel | Food retailing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Erwartungsnutzen | Expected utility |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009571251