An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing
| Year of publication: |
2012
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|---|---|
| Authors: | Esbjerg, Lars ; Jensen, Birger Boutrup ; Bech-Larsen, Tino ; de Barcellos, Marcia Dutra ; Boztug, Yasemin ; Grunert, Klaus G. |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 19.2012, 4, p. 445-457
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