An Interactive Personnel Function for Managing Budget Hotels

Companile has a unique management set‐up in its hotels: each is run by a managing couple who are developed from within the company and these “hands‐on” managers are expected to be totally responsible for running their unit. The aim is to explain the operational nature of the personnel function at corporate and unit level within this management context, by examining the respective personnel roles of the recruitment and training executive and the managing couple and thereby assess the contribution of the personnel function to the effective management of Campanile budget‐priced hotels.