An interactive service recovery framework combining demand and supply approaches
Year of publication: |
2023
|
---|---|
Authors: | Jin, Dan ; DiPietro, Robin B. ; Kim, Kawon Kathy ; Meng, Fang ; Torres, Edwin N. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 109.2023, p. 1-17
|
Subject: | Business logic | Co-creation | Customer role | Foodservice | Service facilitation | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Beschwerdemanagement | Complaint management | Lieferantenmanagement | Supplier relationship management |
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