An interactive service recovery framework combining demand and supply approaches
Dan Jin, Robin B. DiPietro, Kawon (Kathy) Kim, Fang Meng, Edwin N. Torres
| Year of publication: |
2023
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|---|---|
| Authors: | Jin, Dan ; DiPietro, Robin B. ; Kim, Kawon Kathy ; Meng, Fang ; Torres, Edwin N. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 109.2023, p. 1-17
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| Subject: | Business logic | Co-creation | Customer role | Foodservice | Service facilitation | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103413 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014282502