An internal customer service quality data envelopment analysis model for bank branches
| Year of publication: |
1997
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|---|---|
| Authors: | Soteriou, Andreas C. ; Stavrinides, Yiannos |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 17.1997, 7-8, p. 780-789
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