An interview with Daniel Magid

Purpose – An interview with Daniel Magid, president and CEO of Aldon and a recognized authority on enterprise software configuration and change management. Design/methodology/approach – This briefing is prepared by an independent interviewer. Findings – Answers are provided on a range of topics including: business strategies, outsourcing operations and software development. Practical implications – Provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.