An Investigation into Performance Management Practices in Ghana : Case Study of Oti-Yeboah Company Limited

Good performance management practice is crucial in modern times. Unfortunately for many years, corporate executives and academic scholars have been debating the consequences of poor performance management practices in organizations. The main focus is on performance management practices and its improvement to enhance the performance of employees. However, emphasis is on poor employee performance due to informal performance management practices at Oti-Yeboah Company Limited. This is an exploratory study, as a result, a single case study organization was chosen. The study adopted a multi-method qualitative case study approach using both primary and secondary data sources. A stratified random sampling technique was used with a sample size of 111 respondents from all departments of the Company. The study revealed that supervision and control system, coaching, delegation and performance measurement are the main management practices and were poorly applied in managing employee performance. Therefore, the informal performance management practices led to poor employee performance in the Company