An investigation of customer satisfaction with low-cost and full-service airline companies
Mateja Kos Koklic, Monika Kukar-Kinney, Spela Vegelj
| Year of publication: |
November 2017
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|---|---|
| Authors: | Kos Koklič, Mateja ; Kukar-Kinney, Monika ; Vegelj, Spela |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 80.2017, p. 188-196
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| Subject: | Customer satisfaction | Service quality | Airline type | Low cost | Full service | Behavioral intention | Kundenzufriedenheit | Dienstleistungsqualität | Fluggesellschaft | Airline | Niedrigpreisstrategie | Low-cost strategy | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.05.015 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011771489