An investigation of the cross-national determinants of customer satisfaction
| Year of publication: |
2011
|
|---|---|
| Authors: | Morgeson, Forrest V. ; Mithas, Sunil ; Keiningham, Timothy L. ; Aksoy, Lerzan |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 39.2011, 2, p. 198-216
|