Analysing the fulfilment of service recovery paradox in retailing
Teresa Fayos-Gardó, Beatriz Moliner-Velázquez, Maria-Eugenia Ruiz-Molina and Maja Šerić
| Year of publication: |
September 2017
|
|---|---|
| Authors: | Fayos-Gardó, Teresa ; Moliner-Velázquez, Beatriz ; Ruiz-Molina, Maria-Eugenia ; Šerić, Maja |
| Published in: |
The international review of retail, distribution and consumer research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0959-3969, ZDB-ID 1098588-8. - Vol. 27.2017, 4, p. 369-389
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| Subject: | Satisfaction | service recovery | retailing | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09593969.2017.1309675 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011772407