Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)
Maryam Mashhadiabdol, Seyed Mojtaba Sajadi and Kambiz Talebi
| Year of publication: |
2014
|
|---|---|
| Authors: | Mashhadiabdol, Maryam ; Sajadi, Seyed Mojtaba ; Talebi, Kambiz |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 17.2014, 2, p. 119-141
|
| Subject: | hospital businesses | service quality | patients | hospital staff | expectations | perceptions | SERVQUAL model | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Iran | Berufsbildung | Vocational training | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Gastgewerbe | Hospitality industry | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010389953