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Kollaborative Wertschöpfung : Kundenaktivitäten als Basis neuer Wertschöpfungskonstellationen für E-Services
Huber, Martin, (2004)
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir, (2013)
Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela, (2012)
The Level of Penetration of Banking Products and Services in the Rural Areas of Sivakasi : A Study of Customer Perception
Marimuthu, Selvakumar, (2018)