Analysis of Perceived Service Quality of Strong and Weak Banks During Economic Recession

This study primarily interrogated whether perceived service-quality-investment of strong DMBs and weak DMBs differs significantly; whether perceived facilities' service quality of strong DMBs and weak DMBs differs significantly, and whether perceived effects of economic recession on strong and weak DMBs differs significantly. The study adopted a descriptive and explanatory survey research design, leading to administration of research questionnaire to the entire 72 management staff of 12 DMB in Minna that participated in the survey. The three research hypotheses were tested using independent-samples t-test. Basically, the study found that there is statistical significant difference in the service-quality-investment of strong and weak DMBs. However, the study found that there is no statistical significant difference in the recessionary-effects of the strong and weak DMBs; similarly, the perceived facilities-service-quality of the strong and weak DMB do not differ significantly. The study, therefore, recommends that the banks' executives should be sensitive to macro-economic indices during economic recession in order to avert or minimize its negative impact on the banks