Analysis of the moderating role of the gender variable in service recovery processes
Jesús Cambra-Fierro; Juan M. Berbel-Pineda; Rocío Ruiz-Benítez; Rosario Vázquez-Carrasco
| Year of publication: |
2013
|
|---|---|
| Authors: | Cambra-Fierro, Jesús ; Berbel-Pineda, Juan M. ; Ruiz-Benítez, Rocío ; Vázquez-Carrasco, Rosario |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 20.2013, 4, p. 408-418
|
| Subject: | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Geschlecht | Gender | Telekommunikationssektor | Telecommunications industry | Mobiltelefon | Mobile phone | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009755354