Analysis of the value of new generation of egovernment services and how can the public sector become an agent of innovation through ICT : final report

The current social, economic and technological developments are leading towards the emergence of a new generation of eGovernment Services, defined within the scope of the study as Open eGovernment Services (OGS). Such OGS are open, collaborative and digital based services characterised by a deliberate, declared and purposeful effort to increase openness and collaboration through technology in order to deliver increased public value. These open, collaborative and co-production features exist in all phases of the design, deployment, implementation and delivery of the service. In this regard the objective of the study was to better understand what OGS are, what is their value for society and how the public sector should innovate to foster their use and maximize their impact on society. To this aim, the study produced the following results: 1) a definition and a taxonomy of OGS; 2) an assessment of the value of OGS, based on a costs-benefits analysis aggregated and extrapolated across European countries, completed with an assessment of the non-monetized benefits; 3) the assessment of how public sector innovation happens and how the implementation of OGS can be accelerated by mean of appropriate policy measures.