An analysis on the impact of recruitment and selection within the Department of Economic Development and Tourism in the Provincial Government of the Western Cape

Since 1994 government has attempted through various sets of legislation and regulations tocreate a policy environment, which is conducive and supportive of effective recruitment andselection and service delivery. The Public Service has currently embarked on restructuringin an attempt to improve its service delivery. An effective and efficient recruitment andselection system should facilitate achievement of that goal.The general research aim is to evaluate and measure the effectiveness of recruitment andselection and its impact on service delivery amongst staff within the Department of EconomicDevelopment and Tourism in the Provincial Government of the Western Cape. Researchhas shown that motivated and satisfied employees are more productive and that there is animprovement on service delivery. Factors, which influence employee motivation are inter aliaas efficient recruitment and selection methods, achievement, advancement, being treatedwith respect and personal growth and development.The sample group (N=121) consists of male and female employees, contract employees,permanent employees and interns within the Department of Economic Development andTourism in the Provincial Government of the Western Cape.