Analytics and performance measurement frameworks for social customer relationship management
Anteneh Ayanso; Derek Visser
| Year of publication: |
2014
|
|---|---|
| Authors: | Ayanso, Anteneh ; Visser, Derek |
| Published in: |
Harnessing the power of social media and web analytics. - Hershey, Pa. : Information Science Reference, ISBN 978-1-4666-5194-4. - 2014, p. 132-160
|
| Subject: | Beziehungsmarketing | Relationship marketing | Social Web | Social web | Performance-Messung | Performance measurement | Webanalyse | Web analytics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010340869