Analyzing customer satisfaction : users perspective towards online shopping
Year of publication: |
2017
|
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Authors: | Tandon, Urvashi ; Kiran, Ravi ; Sah, Ash |
Published in: |
Nankai business review international. - Bingley : Emerald, ISSN 2040-8749, ZDB-ID 2549224-X. - Vol. 8.2017, 3, p. 266-288
|
Subject: | Online shopping | Customer satisfaction | Perceived usefulness | Perceived usability | Website functionality | Kundenzufriedenheit | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Website | Innovationsakzeptanz | Innovation adoption |
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