Analyzing customer satisfaction : users perspective towards online shopping
Urvashi Tandon and Ravi Kiran and Ash Sah
| Year of publication: |
2017
|
|---|---|
| Authors: | Tandon, Urvashi ; Kiran, Ravi ; Sah, Ash |
| Published in: |
Nankai business review international. - Bingley : Emerald, ISSN 2040-8749, ZDB-ID 2549224-X. - Vol. 8.2017, 3, p. 266-288
|
| Subject: | Online shopping | Customer satisfaction | Perceived usefulness | Perceived usability | Website functionality | Online-Handel | Online retailing | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Website | Benutzerfreundlichkeit | Usability |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/NBRI-04-2016-0012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011775944