Analyzing e-commerce customer experience using text mining : case study of Paperlust.Co
Year of publication: |
2020
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Authors: | Alamsyah, A. ; Ramadhani, D. P. ; Saputra, M. A. A. ; A. Amran |
Published in: |
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019. - London : Routledge, ISBN 978-0-367-47722-6. - 2020, p. 40-45
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Subject: | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Text |
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