Analyzing the corporate social responsibility perception from customer relationship quality perspective : an application to the retail banking sector
Janine Hobeika, Insaf Khelladi, Mehmet A. Orhan
| Year of publication: |
2022
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|---|---|
| Authors: | Hobeika, Janine ; Khelladi, Insaf ; Orhan, Mehmet A. |
| Subject: | banking sector | customer relationship quality | expected relational benefits | France | perceived CSR | professional stereotypes | Corporate Social Responsibility | Corporate social responsibility | Beziehungsmarketing | Relationship marketing | Privatkundengeschäft | Personal banking | Frankreich | Bank | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/csr.2301 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013461063