Anger, frustration, and helplessness after service failure: coping strategies and effective informational support
| Year of publication: |
2010
|
|---|---|
| Authors: | Gelbrich, Katja |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 38.2010, 5, p. 567-586
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