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Performance drivers : a practical guide to using the balanced scorecard
Olve, Nils-Göran, (2000)
Business performance measurement : theory and practice
Neely, Andy D., (2002)
Leistungsmessung und -vergleich in Politik und Verwaltung : Konzepte und Praxis
Kuhlmann, Sabine, (2004)
A relational theory of coordination
Gittell, Jody Hoffer, (2003)
New directions for relational coordination theory
Gittell, Jody Hoffer, (2012)
Transforming Relationships for High Performance : The Power of Relational Coordination
Gittell, Jody Hoffer, (2016)