ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Thomas Hellebrandt, Ina Heine and Robert H. Schmitt
| Year of publication: |
September 2018
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| Authors: | Hellebrandt, Thomas ; Heine, Ina ; Schmitt, Robert |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 9, p. 1074-1088
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| Subject: | knowledge management | learning organisation | technical complaint management | decision making | analytical network process | Wissensmanagement | Knowledge management | Wissenstransfer | Knowledge transfer | Lernende Organisation | Learning organization | Beschwerdemanagement | Complaint management | AHP-Verfahren | AHP approach |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1486554 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011918851