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Eigentum als eine Determinante des Konsumentenverhaltens : das Beispiel Zweitwohnung
Weinert, Robert, (2010)
Consumer value and self-image congruency at different stages of timeshare ownership
Sparks, Beverley, (2011)
How Royal Caribbean navigates stormy seas : a customer value analysis
Weinstein, Art, (2022)
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley, (2014)
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L., (2013)
Dealing with service failures: the use of explanations
Bradley, Graham L., (2009)