Antecedents and consequences of consumers' comparative value assessments across the relationship life cycle
John D. Hansen; Lauren Skinner Beitelspacher; George D. Deitz
| Year of publication: |
2013
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|---|---|
| Authors: | Hansen, John D. ; Beitelspacher, Lauren Skinner ; Deitz, George D. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 66.2013, 4, p. 473-479
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| Subject: | Kundenwert | Customer value | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009724779