Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Prem Shamdasani, Avinandan Mukherjee and Neeru Malhotra
| Year of publication: |
2008
|
|---|---|
| Authors: | Shamdasani, Prem ; Mukherjee, Avinandan ; Malhotra, Neeru |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 1/2, p. 117-138
|
| Subject: | Selbstbedienung | Self-service | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Großbritannien | United Kingdom |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003733025