Antecedents and consequences of the process of customer engagement through social media : an integrated conceptual framework
Year of publication: |
2018
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Authors: | Abdullah ; Siraj, Sadaf |
Published in: |
International journal of electronic business. - Olney, Bucks. : Inderscience Publ., ISSN 1470-6067, ZDB-ID 2106327-8. - Vol. 14.2018, 1, p. 1-27
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Subject: | brand attitude | brand communities | customer engagement | perceived risk | post-purchase behaviour | social media | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Markenführung | Brand management | Kundenintegration | Customer integration | Markenimage | Brand image | Markenartikel | Brand |
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