Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan, Jo Ann Ho, Murali Sambasivan, Siew Imm Ng
| Year of publication: |
2019
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|---|---|
| Authors: | Wei Leong Chan ; Ho, Jo Ann ; Sambasivan, Murali ; Ng, Siew Imm |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 83.2019, p. 37-45
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| Subject: | Off-the-job embeddedness | On-the-job embeddedness | Proactive customer service performance | Level of control over work hours | Felt obligation | Hotel frontline employees | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Tourismusberufe | Tourism employees | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Arbeitskräfte | Workforce | Arbeitszeit | Working time | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.04.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012121945