Antecedents and outcomes of service recovery satisfaction in telecommunications in Croatia along with the role of image and perceived switching costs
by Ariana Nefat; Dragan Benazić; Dražen Alerić
| Year of publication: |
2012
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|---|---|
| Authors: | Nefat, Ariana ; Benazić, Dragan ; Alerić, Dražen |
| Published in: |
Economic research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1331-677X, ZDB-ID 2171828-3. - Vol. 25.2012, 4, p. 1051-1066
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| Subject: | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications | Firmenimage | Corporate reputation | Wechselverhalten | Switching behaviour | Kroatien | Croatia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009706496