Antecedents and outcomes of service recovery satisfaction : perspectives on open and distance learning in Malaysia
Mohd Rushidi Bin Mohd Amin, Shishi Kumar Piaralal
| Year of publication: |
2020
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|---|---|
| Authors: | Mohd Rushidi bin Mohd Amin ; Shishi Kumar Piaralal |
| Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 21.2020, 1, p. 56-78
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| Subject: | justice dimensions | service recovery satisfaction | corporate image | behavioural outcomes | open and distance learning | ODL | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Malaysia | Dienstleistungsqualität | Service quality | Fernunterricht | Distance learning | Firmenimage | Corporate reputation | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIR.2020.104034 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012149106