Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach
Theuns Kotzé and Pierre Mostert
| Year of publication: |
2023
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|---|---|
| Authors: | Kotzé, Theuns ; Mostert, Pierre |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 44.2023, 2/3, p. 142-166
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| Subject: | In-role and extra-role service performance | retailing | service climate | service-oriented high-performance work systems | work engagement | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Leistungsmotivation | Work motivation | Arbeitsleistung | Job performance | Performance-Messung | Performance measurement | Personalmanagement | Human Resource Management | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Betriebsklima | Work climate | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2023.2205797 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320366