Antecedents of the client's trust in low- versus high-consequence decisions
Mellina da Silva Terres; Christiane Pizzutti dos Santos; Kenny Basso
| Year of publication: |
2015
|
|---|---|
| Authors: | Terres, Mellina da Silva ; Santos, Christiane Pizzutti dos ; Basso, Kenny |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 1, p. 26-37
|
| Subject: | Healthcare | Customer loyalty | Service marketing | Trust | Loyalty | Consumer behavior | High-consequence decisions | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Dienstleistungsqualität | Service quality | Entscheidung | Decision | Gesundheitsversorgung | Health care | Kundenbindung | Customer retention | Dienstleistungsmarketing | Services marketing | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010531133