Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Xingyu Wang, Priyanko Guchait, Aysin Pasamehmetoglu
| Year of publication: |
2020
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|---|---|
| Authors: | Wang, Xingyu ; Guchait, Priyanko ; Pasamehmetoglu, Aysin |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 89.2020, p. 1-9
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| Subject: | Emotion | Anxiety | Error management | Gratitude | Service recovery performance | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Unternehmenskultur | Corporate culture |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102592 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012293788