App service : how do consumers perceive the quality of financial service apps on smart devices?
Emily Treen, Leyland Pitt, John Bredican, Mana Farshid
| Year of publication: |
September 2017
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| Authors: | Treen, Emily ; Pitt, Leyland F. ; Bredican, John ; Farshid, Mana |
| Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 22.2017, 3, p. 119-125
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| Subject: | Service quality | SERVQual | Application service quality | Financial application | Banking app | Banking services | Dienstleistungsqualität | Mobile Anwendung | Mobile application | Finanzdienstleistung | Financial services | Bankgeschäft | Konsumentenverhalten | Consumer behaviour | Bank | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-017-0029-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011799595