Application of customer satisfaction study to derive customer knowledge
| Year of publication: |
2006
|
|---|---|
| Authors: | Hsu, Sheng-Hsun ; Chen, Wun-Hwa ; Hsueh, Jung-Tang |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 17.2006, 4, p. 439-454
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