Application of fault tree analysis to the service process: service tree analysis approach
| Year of publication: |
2009
|
|---|---|
| Authors: | Geum, Youngjung ; Seol, Hyeonju ; Lee, Sungjoo ; Park, Yongtae |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 3/4, p. 433-454
|