Application of frontal EEG asymmetry to customer emotional value perception in PSS
Year of publication: |
2017
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Authors: | Zhao, Meina ; Wang, Jing ; Zhao, Gang |
Published in: |
International journal of information systems and change management : IJISCM. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-3121, ZDB-ID 2193371-6. - Vol. 9.2017, 2, p. 106-124
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Subject: | product-service system | PSS | service value | customer emotion | late positive potential | LPP | Emotion | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenwert | Customer value | Leistungsbündel | Bundling strategy |
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