Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Fei-Yun Chen and Shun-Hsing Chen
| Year of publication: |
2014
|
|---|---|
| Authors: | Chen, Fei-Yun ; Chen, Shun-Hsing |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 20.2014, 1/2/3, p. 108-122
|
| Subject: | customer satisfaction | importance satisfaction mode | I-S model | performance control matrix | PCM | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010505378