Application of root cause analysis in a service delivery operational environment: A framework for implementation
| Year of publication: |
1997
|
|---|---|
| Authors: | Dorsch, Jeffrey J. ; Yasin, Mahmoud M. ; Czuchry, Andrew J. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 8.1997, 3-4, p. 268-289
|