Application of the ISO 9000 standards of quality management in professional services: An information sector case
| Year of publication: |
1995
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|---|---|
| Authors: | Johannsen, Carl Gustav |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 6.1995, 3, p. 231-242
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