Application of the Six Sigma Process to Service Quality Improvement in Fitness Clubs: A Managerial Perspective
| Year of publication: |
2010
|
|---|---|
| Authors: | Cheng, Kuei-Mei |
| Published in: |
International journal of management. - Poole, ISSN 0813-0183, ZDB-ID 10574487. - Vol. 27.2010, 3, 1, p. 528-528
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