Applications and Case Studies - Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective
| Year of publication: |
2005
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|---|---|
| Authors: | Brown, Lawrence ; Gans, Noah ; Mandelbaum, Avishai ; Sakov, Anat ; Shen, Haipeng ; Zeltyn, Sergey ; Zhao, Linda |
| Published in: |
Journal of the American Statistical Association : JASA. - Abingdon : Taylor & Francis Group, ISSN 0162-1459, ZDB-ID 2076020. - Vol. 100.2005, 469, p. 36-50
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