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Evolutionäres E-Business Performance Measurement : ein Ansatz zur Messung der Electronic Business Performance
Gericke, Conrad G., (2003)
Performancemessung von eUnternehmen
Murarotto, Flavio, (2003)
Implementation of performance measurement : a comparative study of French and German organizations
Gehrke, Ingmar, (2002)
Applied e-commerce metrics for small- to medium-sized enterprises
Griffin, Michael P., (2008)
Customer relationship management (CRM) Metrics : what’s the holdup?
Shea, Timothy, (2010)
The next generation of customer relationship management (CRM) metrics
Shea, Timothy, (2008)