Applying a Kansei engineering-based logistics service design approach to developing international express services
Mu-Chen Chen; Kuo-Chien Chang; Chia-Lin Hsu; Jia-Hau Xiao
| Year of publication: |
2015
|
|---|---|
| Authors: | Chen, Mu-Chen ; Chang, Kuo-Chien ; Hsu, Chia-Lin ; Xiao, Jia-Hau |
| Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bingley : Emerald Publishing Limited, ISSN 0960-0035, ZDB-ID 184279-1. - Vol. 45.2015, 6, p. 618-646
|
| Subject: | Logistics service quality | Kansei engineering | Express logistics | Customer service survey | International expeditors | Kansei | Repurchase intentions | Logistikunternehmen | Logistics provider | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Logistik | Logistics | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011376634