Applying fuzzy quality function deployment to identify service management requirements for customer quality needs
| Year of publication: |
2010
|
|---|---|
| Authors: | Liang, Gin-Shuh |
| Published in: |
Quality & Quantity: International Journal of Methodology. - Springer. - Vol. 44.2010, 1, p. 47-57
|
| Publisher: |
Springer |
| Subject: | Trapezoidal fuzzy numbers | Fuzzy relation matrix | Customer quality needs | Service management requirements | Fuzzy quality function deployment |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009396443