Applying importance-performance analysis to compare the changes of a convenient store
| Year of publication: |
2009
|
|---|---|
| Authors: | Shieh, Jiunn-I ; Wu, Hsin-Hung |
| Published in: |
Quality & Quantity: International Journal of Methodology. - Springer. - Vol. 43.2009, 3, p. 391-400
|
| Publisher: |
Springer |
| Subject: | Importance-performance analysis | Variance-based method | Service quality | Convenient store |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10009396629