Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Chia-Lin Hsu; Mu-Chen Chen; Kuo-Chien Chang; Chuang-Min Chao
| Year of publication: |
2010
|
|---|---|
| Authors: | Hsu, Chia-lin ; Chen, Mu-Chen ; Chang, Kuo-chien ; Chao, Chuang-min |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 30.2010, 5/6, p. 508-525
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| Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Logistik | Logistics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003989969