Applying SERVQUAL to Web sites: an exploratory study
Year of publication: |
2003
|
---|---|
Authors: | van Iwaarden, Jos ; van der Wiele, Ton ; Ball, Leslie ; Millen, Robert |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 20.2003, 8, p. 919-935
|
Publisher: |
MCB UP Ltd |
Subject: | Worldwide Web | SERVQUAL | Electronic commerce |
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