Applying social network analysis on customer complaint handling
| Year of publication: |
2010
|
|---|---|
| Authors: | Sitko-Lutek, Agnieszka ; Chuancharoen, Supakij ; Sukpitikul, Arkhom ; Phusavat, Kongkiti |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 110.2010, 9 (28.9.), p. 1402-1420
|