Applying the ISO 90001 process approach and service blueprint to hospital management systems
Hsiang Ru Chen; Bor-Wen Cheng
| Year of publication: |
2012
|
|---|---|
| Authors: | Chen, Hsiang Ru ; Cheng, Bor-wen |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 24.2012, 5, p. 418-432
|
| Subject: | Krankenhausmanagement | Hospital management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Standardisierung | Standardization | Einführung | Implementation | Krankenhaus | Hospital | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009620515